Extended Shipping and Order Fulfillment Times:
- We at Home Gadgets and Gear always strive to get your order swiftly and safely made, packed and shipped out the door to you! Please be patient with us as we will do all we can to get you your order in a speedy, safe fashion. If you have not received a confirmation of shipment within 10 days of order placement, then we welcome you to contact our customer satisfaction team at firstname.lastname@example.org and we will investigate.
Shipping Times (As of March 2021)
USA: 6-10 business days
Worldwide: 8-14 business days
Shipping and Order Fulfillment Parameters:Our distribution centers have implemented the following measures to ensure the best efficiency possible of our teams!
- No substitutions or order changes once an order has been submitted
- Cancellations can only occur in a 24-hour window of order placement. After this time frame, orders can not be cancelled.
- Orders placed with a coupon code or on sale are a FINAL SALE.
No Returns or Exchanges For Your Safety:
- During this unprecedented time where safety and cleanliness is of the upmost importance, effective March 26th, 2020 we are no longer accepting returns or exchanges on products or orders that have left the controlled environment of our warehouse. This precaution has been put in place to ensure the safety of all our customers. Should you have more questions please reach out to our customer satisfaction team at email@example.com we will work with you to get you answers or the best possible solution to any concerns.
Distribution Center Precautions:
- Rigorous social and sanitation measures are in place at all Distribution Centers so our community can continue to enjoy our wellness products:
- All staff always wear gloves, changing gloves often, and washing hands often. Cleaning stations with hand sanitizer and sterilizing wipes are set up across our facilities.
- We have increased the frequency with which we clean and disinfect touched objects and surfaces, including screens, tables, chairs, bathrooms, and door handles.
- We are on a rotating staff schedule to ensure safe social distancing is always adhered to .
- We have imposed strict receiving guidelines for all vendors.
Socially Distanced Business As Usual:
- Our Customer Satisfaction team remains active to support you with any questions. Our usual business hours are in effect 7:30am-5:30pm EST, Monday – Saturday. Email is the most effective and efficient means of reaching our team. We strive to get back to all customer inquires in a 1-2 business day window although due to an influx of customer inquiries and questions during this time, we do ask you are patient with our response time as these may vary.
Your health, and the health of our team, are of the utmost importance and we continue to follow public health official inputs as we navigate this complex situation. With love, light, and gratitude.
- The Home Gadgets and Gear Team